aggienaut: (Default)

Person: Do you have any ordinary honey?
Me: This is all ordinary honey
Person: No like, regular honey
Me: This is all regular honey
Person: Like unflavored honey
Me: No flavors have been added to any of this honey
Person: Well like, how do you add the avocado to the avocado honey then?
Me: Bees visit avocado trees sir ::smiling sweetly to disguise my heart that is black as coal::

   It's always a shock to me, perhaps having slipped too deep into the honey to see how it looks from the outside, that people think there's a "normal" "plain" "unflavored" honey. One analogy I use to make the point is asking for "plain" honey is like going to a fruit stand and asking for "the regular fruit." The what?! the seller would understandably exclaim, correctly regarding you as some kind of lunatic. Honey is always something, and that something comes with a wide varieties of colors, flavors and other attributes.

   It's strange really, in teaching marketing to beekeepers, I stress that more information conveys more value. Don't just slap "HONEY" on a label and call it a day. Few people do just that but many stop at adding the word "LOCAL" to honey and calling THAT a day. "Local honey!" But give that same honey a specific location, ideally in an evocative manner ("from the bluegum forests of the north Otways" "from the sugargum plantations of historic Mooleric homestead" (Mountain honey from Sanpiring Village, a proud result of my teaching (:) ) and identify as nearly as you can the predominant floral source (eg "coastal sage," "clover" "Califorina chaparral" ... or if you're in Australia maybe "red gum," "yellow gum" "salmon gum" "rainbow gum" (these are all real trees)), and the perceived value to the customer is significantly increased (especially if you also put it in a glass jar instead of a plastic one, congrats you've doubled its perceived value by now).
   And yet, and yet. I regularly have customers coming in, when I've worked selling honey direct to customers, that seem to really really want "the normal honey." There's this desire to want whatever is just the default.
   I think it might be a panic response to menu anxiety when presented with a panoply of options that overwhelms the ability to make a choice.

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   One thing I've found really helps people make a decision is a good description. Unfortunately, I feel a bit blind when it comes to this. During three years working for the last honey company I worked for I never did come up with any good ways to describe the honeys. They definitely taste different from one another but putting that into words is a very special skill.
   I recently had the opportunity to take a honey sommelier workshop (picture above). With very careful guidance I was able to describe for example Jarrah honey as "smooth thick-viscuous orangey-amber slightly opaque, toffee flavour building to spicy aftertaste." That was my best one (and it helped that the sommelier-teacher spent the most time dwelling on it), my other descriptions were less involved, with blackbutt as "pinky-amber, finely opaque, cinnamon-rum-raisin flavor," wandoo as "hefeweizen pale yellow, extremely viscuous, bit of a warm grass smell, christmassy frosting lactic melon flavor" (!?) and marri as "yellow-sunrise-amber, flowy musky squeaky slightly licorice?" Are you slavering to try it yet?
   I'm not actually sure I'll be able to effectively make use of that as translating my taste impressions to words doesn't seem to come naturally to me, but it was fun and interesting. What I've found DOES work for me is stealing other people's ideas. By which I mean, earlier I spent a summer selling honey at my friend's booth at the Orange County Fairgrounds in California. We had sixteen types of honey (the picture at top), offering everyone that came by taste tests of as many as they could stand until they were honeyed out. I found, if I _asked_ someone to describe the honey they were tasting they would tell me some generic cliche description, but if I just bided my time sooner or later someone would volunteer some absolutely enlightening revelation of a description of a honey. I would then taste the honey and to confirm the brilliance of the description. It was invariably simple, usually one word, not highfalutin and convoluted like the above Jarrah description, that would just strike right at the heart of the matter. When you repeated this one magic word to a customer the moment they put the spoon of the corresponding honey in their mouth, you would see enlightenment dawn upon them in an instant, and they would become very likely to exchange their filthy lucre for a jar of liquid enlightenment.

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   In this manner I gathered the following list:
The avocado, a dark rich molassesy honey, was by far the best seller.
My favorite was the cilantro honey, which mainly tastes like licorice for some reason but with a fore and after taste exactly like cilantro.
I also liked the blueberry, which actually tastes a bit of blueberry (and later at home confirmed it is delicious on pancakes),
and the California wildflower from Ventura county that tasted of cinnamon.
Other honeys we had tasted like oranges (NOT the honey from orange trees, which tastes kinda zesty but not like oranges - I no longer recall which one that wasn't oranges tasted like oranges),
What we, in California had labeled "eucalyptus," (which "eucalyptus?" I suppose "the regular one!") was definitely "butterscotch"
The meadowfoam flower definitely makes a distinct bubblegum flavored honey,
and this dark dark ("black as my heart!") buckwheat ("can I have the buckleberry" people would for some reason always ask) which tasted like soysauce.

   The problem is, since I at least find it very tedious to try to come up with a good description on my own, and people don't blurt out enlightenment on cue, how does one get good descriptions? I thought I'd see if I could find them pre-existing on the great wide internets. Let us choose, for no particular reason at all at all, say, cherry, apricot, peach and plum.
   The best peach honey description I can find is certainly flowery but manages to do that thing where it uses a lot of flowery words to say nothing particularly unique and distinct: "Delicate and Fruity: Peach flower honey is known for its gentle, sweet, and fruity flavor, similar to ripe peaches. It has a subtle flowery scent , which adds to its overall flavour. Smooth viscosity: This honey's smooth, viscous viscosity makes it simple to spread and combine into a variety of meals."
   A whole webpage dedicated to cherry honey, and they have this description: "It tends to have a rather liquid consistency and a straw-yellow colour, but can vary from a light amber colour to a darker shade with reddish highlights. Crystallisation occurs slowly, changing its colour to a greyish-white shade. Taste reminiscent of cherry." Seemed promising in the color description but taste "reminiscent of cherry" sounds like a cop-out to me (and in my experience honey rarely tastes like the fruit associated with the flower except a vague aftertaste on the exhalation)
   Plum honey has proved more illusive, it took me to the third page of google search results before I found a page that appeared to have a description of "apple-plum" honey and I guess that'll have to do: "The flavor of this honey is light and refreshing with a fruity aroma that is reminiscent of the blooming apple and plum orchards in spring. It has a light golden color and a smooth texture" - which, again, I really wonder if describing it as the fruit themselves is a potentially inaccurate cheat.
   Apricot also took me to the third page (rife with apricot INFUSED honey which I'll get to in a moment), and even then the best I could find was "Very rare and unique honey variety with unforgettable taste and aroma.Taste: Medium sweet apricot taste with a long aromatic finish" ::eyeroll emoji:: But also one my most successful meads has been an apricot mead (made with the fruit, and "regular" sugargum honey). I called it "equinox mead" because I found myself making it on the day of the winter equinox and it seemed like a nice name. But in a stunning coincidence, one of the descriptions of apricot honey I just came across is "Hunza Delight collects Apricot Honey in the awakening early spring, from the mesmerizing equinox of apricot blossoms." Pure coincidence or are apricots somehow tied to the equinox in our subconscious for some reason?

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   One last subject on honey. This above picture. Makes me so mad. Infused honey is a thing. Thats the adding of flavors to honey, after the bees have finished with it. That's not illegal, and it can reportedly be quite good. But even when appropriately labeled as "infused honey" consumers tend to not notice that and end up thinking one or both of two things: (1) that this "orange" flavored honey is actually what honey from orange trees tastes like (sadly for this reason we often have to label genuine real honey from orange trees as "orange blossom" honey to make it clear its not orange-flavor-infused); and (2) they conclude that all honey has had flavors added and thus there must be some mythical bland base honey. And I say "appropriately labeled" but as you can see, the above pictured honey (which isn't from the wilds of the internet but a friend saw in person and sent me the picture because they knew it would make me mad) does not say "infused" on it anywhere, and the "made by bees" seal while cleverly not actually saying so, would seem to _imply_ it's genuine honey. If it weren't that I happen to know strawberry honey is NOT red like that and chocolate honey (which could I suppose theoretically exist, I've seen hives in chocolate plantations in Uganda) is also not brown and not likely to be found here where there are no chocolate plantations, one could easily naively think this must be as "real" as honey gets.


   A more positive question I sometimes get asked by people daunted by honey selection is which is the "best" honey. This is a much better question, but of course it too is unanswerable without knowing their personal taste, but we can get there. Do you know if you prefer a sweeter or more savory honey? Lighter or thicker? Are you putting it on toast or in your tea?
   So what's your favorite honey, and how well can you describe it?

aggienaut: (No Rioting Inversion)

   So "everyone knows" in marketing these days you need to have "a social media presence." However, even so-called "experts" don't seem to explain to me the finer details of exactly how and why. I strongly suspect things like twitter and instagram may be a waste of time for a lot of businesses, but then again I have never ever ever understood twitter, to me it seems like it should have been born dead and/or died a thousand deaths by now, so maybe I'm just too much of an old curmudgeon for our brave new world.

   As you would struggle not to know if this is other than the first entry of mine you're reading, I am in the beekeeping/honey business. It's an interesting business on the marketing front because a lot of the old established players have not yet entered the internet age. Most big career beekeepers if they have a webpage at all it's pretty basic and just exists because they heard they should. Even the retail brands of honey that make it to grocery store shelves don't really have to advertise. If you're a major player selling honey you're probably doing it purely on name recognition you've built up over the past few decades. Places that really SHOULD have websites such as beekeeping supply stores sometimes don't -- the LA Honey Company, for example, is a second generation honey broker and beekeeping supply store but google only brings up the auto-generated "yellow pages" entry. They are skating by purely on existing beekeepers who have always used them and probably missing out on a colossal amount of hobbyist business in the LA area.

   On the other end of the spectrum there's a lot of small scale and hobbyist beekeepers who probably are more comfortable making a webpage than doing some beekeeping activities, and the internet is full of their slick webpages. Often with a "donate now to save the bees!" button which really makes me roll my eyes because anyone who does so is just donating money to someone's for-profit business and making zero impact on ecology. Another interesting mistake I see people make is they make their webpage look so professional that it no longer has that "local" charm and I suspect isn't as appealing as a slightly amateurish page. Slick stock images stick out like a sore thumb and even if you're a real beekeeper, when every picture on your webpage is just perrrrrfect it's hard to take you seriously.

   Anyway, so I have a website now. I could wish it were a little more slick actually but hey I'm not a web designer, a web designer isn't in the budget, so we're limited to what I can do with the tools Wix provides me. (Actually I have two, I like my Bee Aid International webpage, also made with Wix. Though I feel maybe I should put at least one picture on the landing page). The business also has a facebook page, though I've posted almost nothing to it because I'm really not sure the connection between doing so and $$$.

   I feel like honey sales will always be driven by people seeing it in a shop and deciding to buy it then and there with little effect from social media influence, but I want to push "beekeeping services" as well as beekeeping equipment sales, which will probably be more originating online.
   Though before we get away from honey sales and into website-driven-sales, it occurs to me there's a bit of it that can go backwards, I'm thinking if I make the website more prominent on the label they might go to the webpage when the run out or otherwise happen to be home looking at the jar. They can then become an "engaged" customer/fan whatever marketing terms they're using these days.

Various Forms of "Social Media" Marketing
   SEO - "Search Engine Optimization." The company I used to work for in California dumped literally thousands and thousands of dollars into "SEO specialists," which was important because bee removal was the money maker and people by and large go to the top google search result on that. But I think we all felt these "SEO specialists" were a bunch of overpriced money spnoges, and the main "secret" seemed to be inserting key words into text throughout your webpage until it looked like it had been assembled by a spammy computer even though it hadn't. Despite that I feel like this SEO business was a waste of money unless you absolutely depend on being the top google search in a competitive market, it's certainly true that if no one ever finds your webpage it's pretty pointless.
   Blogging - Hi. I'm a "blogger," you're a blogger, we're here in the blogosphere. And yet. I feel like blogs are a very pointless aspect of a business webpage. I don't know how many blogs I've seen on business webpages that are so feckless I feel embarrassed for them. As far as I can tell the intention with business blogs is not actually to expect anyone will ever read them but to power the unholy magicks of SEO by churning out absolute crap entries which once again are stuffed so full of keywords they're barely grammatically coherent and will convince anyone who does read them that you are just a machine.
   Facebook likes to always remind me it's getting clicks and views and people even clicking on "shop now" and such, but the question is, would being overactive on facebook drive sales in any meaningful way? I think a facebook ad campaign could cause new people to become aware of the brand in a useful way but other than that is there a plausible reason spend extra time with facebook? Also of note, I've notied a number of beekeepers who an't be bothered to create a real webpage solely using facebook as their webpage. It is true that I've heard you should absolutely minimize the number of clicks a user has to go through and if they can get to your services without ever leaving facebook they'll probably be happier (but as far as I can tell if you have a "buy now" function on a page it can only work be sending the user to an external webpage??)
   A beekeeper here who went huge and then went bust used facebook very effectively, he actually created the "Beekeeping Victoria" facebook group (which has outlived him and continues to be vibrantly active as the corpse of his business decomposes) solely as his own marketing fiefdom (he sold lots of bees and equipment and services to people just getting into beekeeping), but of course he crashed and burned (declared bankruptcy, left a lot of bitter people who had paid for things that weren't delivered because of that) so he may not be the one whose example one should follow too closely.
   Instagram this is the one I feel like everyone really considers to be "hot" right now. You simply "must" have a company instagram page. But even if I were to be aggressively tagging and acting like an "influencer" tart, how is this going to translate to sales? I realize any degree of getting the name out there increases "brand awareness," but does instagram create that to the degree that everyone acts like it does or would my time be better spent graffiti-ing bathroom stalls? I am also up against the technical problem of that I don't know if my extremely feeble phone could wrap it's brain around having two insta accounts on itself, and it would be a crime to deprive the world of the one that features mainly pictures of Cato. ;-3
   Twitter I really really really don't understand twitter. Do people who aren't celebrities hang out on twitter? If you're not a celebrity does anyone ever see your twizzles? Why is twitter not dead yet?

   I can envision a future in which people in the area so familiar with "the Great Ocean Road Honey Company" that it is their go-to for beekeeping supplies and services, but I'm just not sure I undestand social media enough really to see a clear path between a "social media strategy" and these outcomes. I distrust all the marketing "experts" who think you should have a blog without really being able to explain why and similarly encourage the use of each and every one of the above mentioned social media forms just "because." I don't want to hear "you should have instagram because social media!" I want to hear a specific coherent proposed effect.





Gratuitous picture of Cristina

   Update on Cristina and I's planned vacation: after both nearly going out of our minds trying to sift through the many many many hotel options in the Cancun area we settled on this one I think is the clear winner and we're very excited about it. We booked half our time there and actually plan to spend the other half in another hotel in Cancun itself (the one we booked is actually in nearby Tullum) but we were burned out on hotels by the time we got as far as settling on this one. Having done all this work sifting through them I thought I'd share my findings on the remote chance anyone else is going to Cancun soon: this one also seemed very nice (and incredibly cheap!) though the rooms looked pretty bare bones, and if you wanted a hostel experience this hostel actually looks really nice. Am super excited! I go back to California on the 20th, and to Cancun on the 31st -- less than a month!! Meanwhile over here it's been too cold to go out unless absolutely necessary for as long as I can remember ): ): ):

aggienaut: (Numbat)

   One thing I've enjoyed about this job is for the first time I'm doing so much more than merely beekeeping, especially marketing-wise from designing logos and getting the labels made to making the sales pitches in person at shops. The latter I never thought I'd enjoy --being a salesman-- but honey basically sells itself and people are usually super friendly. I've actually come to enjoy driving around the countryside, pulling over when I pass a general store I didn't even know was there, walking in with a jar of honey and making a sale. It's fun to explore the countryside, and often the people in these little country shops are a pleasure to talk to.

An atypical encounter though: last week I realized there was a general store at a crossroads not terribly far from here. It seemed kind of unlikely because it's not THAT far from the bigger town of Colac and there's doesn't seem to be enough habitations out there to support a dedicated general store, but I decided to swing by on my way in that direction. Sure enough there's a general store. I go in and eerily all the shelves are about 60% empty. When the proprietor asked me if she could help me I said
   "It appears you have no honey!"
   "Oh.. umm.. we have this" she indicates a brand x bottle of "golden syrup," which apparently is the lighter fraction of liquid byproduct of sugarcane processing (as opposed to the heavier molasses). Australians seems to like it but to me its just sugar syrup.
   "Oh actually I'm here to sell you honey!" I say putting the sample jar on the counter.
   "If you want honey probably you could get some in Colac I guess" she is continuing
   "No, I mean I sell honey, I am here to sell you honey. This is a sample of it here."
   It seems to take her weirdly long to comprehend this. Finally she says "ohhh I would like to but.. you know, there's so many loopholes to jump through with health and food safety" (keep in mind my jar does NOT, imho, look like some fly-by-night garage product)
   "Oh I'm all certified by the shire health inspectors and all that." I say
   "Do you have the paperwork with you?" she asks
   "Um.. no?" I'm getting a bit confused, literally no one has ever asked for this before. At this point I'm already backing towards the door when she comes up with a completely different excuse:
   "I don't think any of my customers would buy honey anyway. You might have better luck with, I don't know, I think there's a fancy deli in Colac" she's saying as if I'm trying to sling the most hipstery thing her good no-nonsense clientele would never deign to purchase.

   I find country folks are _more_ likely to buy local direct-from-a-beekeeper honey than city-slickers. My theory is this woman has inhereted the store from a more competent relative and literally does not know how to make arrangements with new distributors and/or run a business.






   In totally unrelated news Cristina finally can get away from work for a week so we're meeting in Cancun the first week of September. If anyone happens to have any inside tips on hotels they particularly recommend or other Cancun secrets please let me know!

aggienaut: (Fiah)

   First let me apologize for the poor quality of these graphs, they're photos of slides and my phone camera doesn't focus so well any more (there appears to be shmutz under the lense confusing the focus)



   But on any account, if you are in say, the United Kingdom, increasingly nearly all the commercial honey on grocery store shelves is coming from China.



   And/or you can see the Australian honey industry is being drowned in Chinese honey (I know it's really hard to read but blue line going down is Australian honey exports, red line going up is Chinese honey imported to Australia)




   And here's a funny graph, the blue line headed ever upward is Chinese honey production and that red line staying steady at the bottom is... Chinese numbers of hives!

   Sooooo either they are getting ever better and better and better at producing honey, in a manner that utterly eclipses everyone else, or they're, I don't know, adulterating honey with rice-derived sugar.


   The above slides from a presentation by Dr Norberto Garcia of Argentina about honey adulteration. I of course knew it was a huge issue but his presentation really convinced me that Chinese honey adulteration is absolutely drowning the honey industries in every other country. He had a lot more interesting slides but I don't think I got legible pictures of a lot of them. If you want to know who "the good guys" in honey exports are I do have this barely legible graph, with the outright cheaters or major transhippers of Chinese "honey" in red, countries strongly implicated in repackinging and re-exporting it in blue (really Belgium, really?), countries with major increases in exports that are due to legitimate reasons in green (New Zealand with manuka honey and Brazil is apparently doing major work in producing organic honey), and the countries with huge losses in exports, Argentina, Canada, and Australia are the ones who have strict testing to prevent adulterated honey transhipment but are getting hosed in terms o their own exports because they can't compete with the ridiculously low prices adulterated honey gets slung around at. So I'll add to my perennial advice of buy local honey! with also go ahead and buy honey from Canada, Argentina or Australia ... and American made honey too of course. But seriously in almost any country the honey in the major grocery stores is most likely mostly rice-syrup there's surely a farmer's market near you where you can get real honey and support a real beekeeper ;)

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